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Customer Support & FAQ's

Customers:

What is Make It In Waco?

Make it in Waco is an online marketplace to discover talented people and small businesses within Waco and McLennan County. During this “intermission” in normal activity, this platform highlights the work of those “making it” in our community…where you’ll find unique products, services, commissions, and experiences you’ll love.

We are committed to the long-term support of our creative community, so a portion of each purchase (with exceptions) will be donated to Creative Waco’s “Make It Through Corona” emergency grant fund.

How will my purchase support local vendors?

This platform was created to support the work of artists, performers, creatives, and local businesses through the COVID-19 pandemic – and beyond. All of the vendors are based in Waco or McLennan County. To ensure our creative community survives this time of need, 15% of each purchase (except gift cards and non-profit donations) goes to Creative Waco’s “Make It Through Corona” emergency grant program. The rest is paid directly to the vendor and no other fees are charged.

What is the “Make It Through Corona” Fund?

A small grant program that supports Waco area artists with mini grants (up to $500) to help them use this “intermission” in normal activity to develop new skills, create new artwork, or use the time to develop their arts-based ambitions for the benefit of our community during or after the pandemic.

When will my order ship?

Each vendor will have different processing and delivery times based on their product. If you have not received your item in the timeframe given by the vendor, please fill out this form.

Do you ship nationally or internationally?

Shipping rates are determined by individual vendors. Please refer to each product/vendor for more information.

I have a problem with an order I received. What do I do?

Oh no, we’re so sorry to hear that! Please contact the vendor first to see if the issue can be easily resolved. If not, please fill out this form and we will do our best to help resolve the situation.

I’m having a problem with a vendor, who do I contact?

Thank you for bringing this to our attention and we’re sorry you had an unpleasant experience.
Please fill out this form and we will be in contact with you shortly!

I’m having issues with the website.

We appreciate you choosing to support our creatives and small businesses using Make It In Waco. We aim to make this experience as easy and enjoyable as possible. If you are having issues with the site or its content please email support@creativewaco.org and explain the
issue.

Vendors:

What is Make It In Waco?

Make it in Waco is an online marketplace featuring talented people and small businesses within Waco and McLennan County. During this “intermission” in normal activity, this platform highlights the work of those “making it” in our community…offering unique products, services, commissions, and experiences.

We are committed to the long-term support of our creative community, so a portion of each purchase (with exceptions) will be donated to Creative Waco’s “Make It Through Corona” emergency grant fund.

Who can become a vendor?

The Make It In Waco platform was created to support local creatives, performers, small businesses and arts non-profits whose normal business activities have been impacted by the COVID-19 pandemic. You must be:

  • located in Waco or McLennan County
  • An artist, performer, creative professional, small business, or arts non-profit
  • your product(s) or services must be your original work (or that of a local person who authorizes you to sell on their behalf).
What type of products can I sell?

Make It In Waco serves as an online marketplace where you can sell original products, services, experiences, classes, commissions, audio or video files, and/or cool creations. We require all products to be family appropriate, your intellectual property (or that of a local person who authorizes you to sell on their behalf) and abide by copyright and intellectual property law.

Is there a cost to become a vendor?

There is no cost to register as a vendor.

Are there fees to use Make It In Waco?

To ensure our creative community continues to grow and thrive, especially during unexpected times of need, Creative Waco is launching the “Make It Through Corona” emergency fund. Fifteen percent of each purchase (except gift cards and non-profit donations), will be donated to the fund. This is the only fee charged to use this platform. As a vendor we suggest setting
your prices accordingly.

What is the “Make It Through Corona” Fund?

A small grant program that supports Waco area artists with mini grants (up to $500) to help them use this “intermission” in normal activity to develop new skills, create new artwork, or use the time to develop their arts-based ambitions for the benefit of our community during or after the pandemic.

Is there a limit to the number of items I can sell in my shop?

There is no limit to the number of items you can sell. However, we require that you are able to swiftly and efficiently fulfil any product listed in your shop.

How do I get paid?

All payments are made through STRIPE. Once an order is placed, all funds from your sale (minus the 15% donated to the “Make It Through Corona” Fund) are deposited directly to your STRIPE account no matter how or from where the buyer pays. Your STRIPE preferences will then
determine how these funds are transferred into your bank account. Vendors are responsible for collecting, reporting and paying sales tax items sold.

Are there any rules?

Our only rule is “treat customers the way you would want to be treated”. Be polite, kind, efficient, and think of every transaction as an opportunity to create a lifelong supporter (and someone who will recommend you to their friends). Encourage positive reviews. We reserve
the right to remove any vendor who attracts complaints. Two or more complaints means automatic suspension of your online store until all issues are resolved.

How do I create my shop?

First you will need to register as a vendor. At the payment prompt, you will need to link an existing STRIPE account, or create one through the payment option prompt menu in the vendor registration (you do not need to go to STRIPE to open an account). Once you have registered as a vendor, you can start adding products. Once your shop has been approved, you will be open for business!

What will I need to get started?

If you already have a STRIPE account, please have your login details ready and select the “connect STRIPE account” option when payment options appear. If you do not have a STRIPE account, you will need to set one up through the payment option prompt menu. You will need the following to set it up:

  • Your Name (yours or your business) and physical address.
  • Your EIN
  • Your Bank routing # and account number
  • Your social security number

You will also need details (photos and written descriptions) of the goods, services, gift cards, etc. that
you want to sell. You will need the URL of any downloadable files. You will also want to think through
what kind of communication and customer care you will want to offer as follow-up. At the very least, make sure you are ready to say thank you to every customer.

Become a vendor today!

Click this link for a tutorial on how to register and helpful resources.